Shipping & Returns

Balance Bikes Canada Returns Policy

We offer a flexible return policy. If your product is still in a new and unused condition, it qualifies for return. 

Holiday 2020 Return Policy:

Orders placed between October 15 and December 25, 2020 can be returned until January 30, 2021

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Balance Bikes Canada offers 60 Day No-Hassle Money Back Guarantee

You may return new, unopened items within 60 days of delivery for a full refund on the product (shipping fees to return at customer expense). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item or a defective item that we cannot repair or replace).

If your ordered qualified for free shipping at the time of purchase, shipping fees paid to ship your item will be deducted from your refund.

Important Information about Returns:

  • An open box does not disqualify a product from return. It’s okay to open the box to verify the colour, model, size or fit of a product. However, any signs of use, wear or missing items will disqualify an item for return.

  • All items including the warranty card, manual, small parts and original inner packaging must be included in the return and in their original condition.

  • We recommend that you assemble and test the bike indoors for fit to ensure the product remains in good condition before you take it out for a spin. Once it hits the pavement, the bike is no longer considered new.

  • Return shipping costs are the responsibility of the purchaser.

 

Shipping

Orders over $50 qualify for free shipping.

We ship only to Canada.

Please allow 1-2 business days for order processing.

Our standard shipping options are Canada Post Expedited, as well as courier services depending on location. Xpress shipping options are available upon request.

Remote areas may incur additional shipping charges.  Prior to shipping, we will contact you to provide you with a shipping quote.

Please note that all bikes ship in their original packaging which can include a photo of the bike on the box.

Payment Types Accepted

We accept all major credit cards including Visa, Mastercard, and American Express  and PayPal at checkout.

Toronto and GTA Orders

Curb-side pick-up is available at our Mississauga South location. When placing your order, select pick up in store or call 905-271-4544 for more information. We will contact you once your order is ready for pick-up.